FAQs
Answers to your questions
Contact us
We’re a small and friendly team – please get in touch and we’ll do our best to help you. We also have a frequently asked questions section that may answer your query.
Please note that we work a reduced and compressed hours week. Our working week is Monday to Thursday and we primarily work remotely. We occasionally send and pick up post from our office, but we ask you to contact us by email or phone using the details below.
For urgent press enquiries we will endeavour to respond out of office hours.
Membership and subscriptions
Emma and Craig are here to help with your membership or subscription queries
Email
membership@museumsassociation.org
Phone
020 7566 7880
Please note our office hours are Monday to Thursday, 9am-5.30pm.
If you have a query about your membership outside of these hours please email membership@museumsassociation.org and it will be answered as soon as possible.
If you have a query about free entry with your membership card please see our FAQs.
Membership FAQsAdvertise
Abigail will help you find the right products and platforms to promote your business
Email
adverts@museumsassociation.org
Phone
020 7566 7877
Finance and billing
Jolanta and Neil will assist you with payments and invoice queries
Email
finance@museumsassociation.org
Phone
020 7566 7830
Events
Rebecca will help you with all your queries about our conference and events programme
Email
events@museumsassociation.org
Phone
020 7566 7840
Careers
Tamsin and Jacqui are here to help with careers and professional development enquiries
Email
cpd@museumsassociation.org
Phone
020 7566 7860
Press enquiries
Our policy team will assist with any media or press enquiries about our work
Email
info@museumsassociation.org
Phone
07976 056484
Funding
Sarah and Sally can help with queries on the funding we provide, including our Collections Fund
Email
sarah@museumsassociation.org
Phone
020 7566 7850
Museums Journal
Eleanor, Simon, Geraldine and Rebecca are here to help with any questions about Museums Journal
Email
journal@museumsassociation.org
Phone
020 7566 7820
Campaigns and advocacy
Our policy team will provide assistance on our key policies and campaigns
Email
sharon@museumsassociation.org
Phone
020 7566 7850
Website and social media
Fran can answer any of your queries about our website or social media accounts
Email
francesca@museumsassociation.org
Phone
020 7566 7811
Find a Job, Find an Object and Find a Supplier
Emma is here to help you with our ‘Find A’ services
Email
emma@museumsassociation.org
Phone
020 7566 7831
General enquiries
Charlie can help you with any other enquiries and put you in touch with the right person
Email
info@museumsassociation.org
Phone
020 7566 7800
Emergency/out of hours contact
All regular queries around membership, events, professional development and our other services will be dealt with within our working week.
However, if your query is an urgent press enquiry or an emergency related to our building or events, please call the number below.
Phone
020 7566 7804
Museums Association
42 Clerkenwell Close, London EC1R 0AZ
+44 (0) 20 7566 7800
info@museumsassociation.org
Discover
About usHow we are run
Our management and board
Your reps
Your member representatives
Our story
A brief history of the Museums Association
Our strategy
What we're doing to achieve our vision
Annual Reports
Our previous and future work and details of our Annual General Meeting 2024