On the front line
A new charter will aim to address the low morale among visitor experience teams
Front of House
Policy column | Front-of-house deserve better treatment
MA to launch Charter for Change
Front-of-House Charter for Change
An opportunity to embed change and improve the experience of work for FoH workers
My house is your house
The sector would be unable to operate effectively without its front-of-house staff. So why do they feel underpowered and undervalued?